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Our policy lasts 18 days from the date of purchase. You have 18 days from the date of the purchase to request a return or exchange. You must ship back your P'tula items within 7 days from your request. Otherwise we will not be able to accept your return or exchange. If 18 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
At this time we do not offer international returns or exchanges.
You can request a return or exchange here
Our team strives to get orders shipped out as quickly as possible. During non launch or sale periods, you can expect your order to ship within two business days (or sooner). During launch and sale periods, please allow up to ten business days for your order to ship.
