Refund policy

Returns & Exchanges
Our policy lasts 18 days from the date of delivery. If 18 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. Go to our Returns & Exchanges tab and fill our form to start your return/exchange process. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have all original tags attached. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In order to receive full refund all promotional and/or free items must be returned with purchase.

** Please make sure to send item back to us within 7 days of the approval of your refund/exchange. Otherwise, we will not be able to accept your request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48-72 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ptulaactive.com

Mark down items 
Items that have been marked down are non-returnable & non-refundable. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. We can exchange full priced items for a different size if you do not love the fit of your purchase. If you need to exchange an item please fill out the form on our Returns & Exchanges page. 

Ship your item to: 

P'tula
2227 Westbrooke Dr

Columbus OH 43228